Friendly, open minded.
Good interpersonal, analytical, planning skills.
Attentive to details.
Experience in resume screening.
Conducting initial interviews by telephone and in-person.
Ability to understand client’s needs.
Proficiency in MC Word, Outlook, Gmail, Google Chrome, Excel.
Reading, walking, travelling, floristic, photography, psychology.
- Senior Customer Support SpecialistNustay. Danish online hotel booking platform, 2019 - 2020
Interacting with customers and partners (hoteliers, suppliers) via email and by telephone.Solving clients’ issues and requests regarding their hotel accommodation such as payment, date amendment, cancellation, relocation.Assistance with non refundable bookings.Working with the CRM system.Guiding junior colleagues.Ensuring that they provide the best service possible.Building a comfortable work environment for a team.Participated in creating ads for publicity campaign.Offered several advertisements, some of them were successfully implemented by the company.HR assistance in conducting interviews in-person with potential candidates for the CS department.
- Manager. Buyer.SOVA MAX, 2018 - 2019
Responsible for buying printing supplies for faxes, printers and copy machines in France, Belgium and Switzerland.Managing and retaining relationships with existing clients.Increasing clients base. Looking for new clients.Making cold calls.Establish good contacts.Writing business proposals.Working with the CRM system.Communicating by telephone and via email.
- Private tour guide.Linguistic Support.independent, 2016 - 2018
Linguistic support of Russian / English speaking tourists in France.Private tailor made excursions on the French Riviera.Developed program itineraries depending on client’s request.Hotel-airport transfer arrangement.Sightseeing tours , street farmer and «puce » markets in Cannes, Antibes, old Nice, Monaco.Cooperating with Yacht brokerage Co, Real Estate agencies and home owners directly to provide comprehensive service to clients while visiting Cote d’Azur.
- Бухгалтерский учет и аудитПедагогический колледж им. А.Макаренко, 2001