Positive life attitude.
Team player and can work independently.
Good analytical, planning, negotiation skills, attention to details, active listening.
Client oriented mindset.
Work experience with different marketplaces (Amazon, CDiscount- french)
Proficiency in MC Word, Excel, Outlook, Gmail.
Software: Help Scout, Slack, VoIP, Zoiper, Skype,
Увлечения и интересы
Reading, psychology, travelling, floristic, photography, constant self development.(NLP sales training, webinars)
- Senior Customer Support SpecialistNustay.Online booking platform, 2019 - 2020
T1 level support. B&B, B&C.Solving clients’ issues and requests regarding their hotel accommodation such as payment, date amendment, cancellation, relocation.Resolving escalated cases.Assisting with non- refundable bookings, bookings cancelled due to COVID -19.Interacting with customers and partners (hoteliers, suppliers) worldwide via email and by telephone. Working with the CRM system.Guiding junior colleagues.Ensuring that they provide the best service possible.Building a comfortable work environment for a team.Participated in creating ads for publicity campaign. Some of my offered ads were successfully implemented by the company.
- Sales managerSovamax., 2018 - 2019
Responsible for buying printing supplies for faxes, printers and copy machines in France, Belgium and Switzerland.Managing and retaining relationships with existing clients.Increasing clients base.Making cold calls.Establish good contacts.Writing business proposals.Working with the CRM system.Communicating by telephone and via email.
- Tour guide (France)Independent, 2016 - 2018
Linguistic support of Russian / English speaking tourists in France.Private tailor made excursions on the French Riviera.Cooperating with Yacht brokerage Co, Real Estate agencies and home owners directly to provide comprehensive service ( such as search of yachts, villas, apartments, houses) to clients while visiting south of France.
- Personal AssistantAsset management (foreign Co), 2014 - 2017
Promoting Company’s services. Meetings with anglo/francophone clients in Western Europe and Ukraine. Interpreting Russian-English-Russian.Preparing presentations.Correspondence with Russian-speaking clients.Arranging appointments.Scheduled travel arrangements.Travel planning.Liaising with relevant organizations and clients.Research.
- Бухгалтерский учет и аудитПедагогический колледж им. А.Макаренко, 2001