Positive life attitude.
Team player and can work independently.
Good analytical, planning skills.
Tact and discretion.
Respect for confidentiality.
Solid experience dealing with English and French native speakers.
Proficiency in MC Word, Excel, Outlook, Gmail.
Software: Help Scout, Slack, VoIP, Zoiper, Skype,
Увлечения и интересы
Reading, psychology, travelling, photography,
deep passion for nature.
- Customer support representativeNustay.com, 2019 - 2020
T1 level support.Solving clients’ issues and requests regarding their hotel accommodation such as payment, date amendment, cancellation, relocation.Resolving escalated cases.Assisting with non- refundable bookings, bookings cancelled due to COVID -19.Interacting with customers and partners (hoteliers, suppliers) worldwide via email and by telephone. Working with the CRM system.Guiding junior colleagues.Ensuring that they provide the best service possible.Building a comfortable work environment for a team.Participated in creating ads for publicity campaign. Some of my offered ads were successfully implemented by the company.
- Tour guide (France)Independent, 2016 - 2018
Linguistic support of Russian / English speaking tourists in France.Private tailor made excursions on the French Riviera.Cooperating with Yacht brokerage Co, Real Estate agencies and home owners directly to provide comprehencive service to clients while visiting Cote d’Azur.
- Personal assistant-interpreter to a managerAsset management, 2014 - 2017
Promoting Company’s services. Meetings with Anglo/Francophone clients in Western Europe and Ukraine. Interpreting Russian-English-Russian.Travel planning.Correspondence with potential and existing Russian-speaking clients.Arranging appointments.Office equipment work (copying, printing ect.)Liaising with relevant organizations and clients.Research.
- English for Career Development2021
Online course in English,
University of Pennsylvania, USA.
Provided by Coursera.
- Бухгалтерский учет и аудитПедагогический колледж им. А.Макаренко, 2001