Обо мне

Positive life attitude.

Fast learner.

Open minded.

Adaptability.

Relationship building.

Conflict resolution.

Team player and can work independently.

Good analytical, planning skills.

Tact and discretion.

Respect for confidentiality.

Multi-cultural personality.

Self motivated.

Solid experience dealing with English and French native speakers.

 

Компьютерные навыки

Proficiency in MC Word, Excel, Outlook, Gmail.

Software: Help Scout, Slack, VoIP, Zoiper, Skype,

Air call.

Увлечения и интересы

Reading, psychology, travelling, photography,

deep passion for nature.

Опыт работы
  • Customer support representative
    Nustay.com, 2019 - 2020

    T1 level support.Solving clients’ issues and requests regarding their hotel accommodation such as payment, date amendment, cancellation, relocation.Resolving escalated cases.Assisting with non- refundable bookings, bookings cancelled due to COVID -19.Interacting with customers and partners (hoteliers, suppliers) worldwide via email and by telephone. Working with the CRM system.Guiding junior colleagues.Ensuring that they provide the best service possible.Building a comfortable work environment for a team.Participated in creating ads for publicity  campaign. Some of my offered ads were successfully implemented by the company. 

  • Tour guide (France)
    Independent, 2016 - 2018

    Linguistic support of Russian / English  speaking tourists in France.Private tailor made excursions on the French Riviera.Cooperating  with Yacht brokerage Co,  Real Estate agencies and home owners directly to provide comprehencive service to clients while visiting  Cote d’Azur. 

  • Personal assistant-interpreter to a manager
    Asset management, 2014 - 2017

    Promoting Company’s services.           Meetings with Anglo/Francophone clients in Western Europe and Ukraine. Interpreting Russian-English-Russian.Travel planning.Correspondence with  potential and existing Russian-speaking clients.Arranging appointments.Office equipment work (copying, printing ect.)Liaising with relevant organizations and clients.Research.

Образование
  • English for Career Development
    2021

    Online course in English,

    University of Pennsylvania, USA.

    Provided by Coursera.

  • Бухгалтерский учет и аудит
    Педагогический колледж им. А.Макаренко, 2001

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