Обо мне

Positive life attitude.

Adaptive.

Fast learner.

Good analytical, planning skills, attention to details.

Conflict resolution.

Team player and can work independently.

Multicultural personality.

Client oriented mindset. 

Solid experience dealing with English and French native speakers.

Компьютерные навыки

Proficiency in MC Word, Excel, Outlook, Kopano, Gmail.

Software: Help Scout, Slack, VoIP, Zoiper, Skype,

Air call.

 

Увлечения и интересы

Reading, psychology, travelling, floristics, photography.

Self development. Regularly attending webinars.

Опыт работы
  • Senior customer support specialist
    Nustay.com (online hotel booking platform), 2019 - 2020

    T1 level support.Solving clients’ issues and requests regarding their hotel accommodation such as payment, date amendment, cancellation, relocation.Resolving escalated cases.Assisting with non- refundable bookings, bookings cancelled due to COVID -19.Interacting with customers and partners (hoteliers, suppliers) worldwide via email and by telephone. Working with the CRM system.Guiding junior colleagues.Ensuring that they provide the best service possible.Building a comfortable work environment for a team.Participated in creating ads for publicity  campaign. Some of my offered ads were successfully implemented by the company.

  • Manager. Buyer.
    Sovamax., 2018 - 2019

    Responsible for buying printing supplies for faxes, printers and copy machines in France, Belgium and Switzerland.Working with existing clients, searching for the new ones.Establishing good contacts. Working with  the CRM system.Communication by telephone and via mail.

  • Tour guide (France)
    Independent, 2016 - 2018

    Linguistic support of Russian / English  speaking tourists in France.Private tailor made excursions on the French Riviera.Hotel-airport transfer arrangement.Cooperating with Yacht brokerage Co, Real Estate agencies and home owners directly to provide comprehensive service ( such as search of yachts, villas, apartments, houses) to clients while visiting south of France.

  • Personal assistant to a manager
    Asset management (foreign Co), 2014 - 2017

    Promoting Company’s services.           Meetings with anglo/francophone clients in Western Europe and Ukraine. Interpreting Russian-English-Russian.Preparing presentations.Correspondence with Russian-speaking clients.Arranging appointments.Scheduled travel arrangements.Travel planning.Liaising with relevant organizations and clients.Research.

Образование
  • English for Career Development
    2021

    Online course in English,

    University of Pennsylvania, USA.

    Provided by Coursera.

  • Бухгалтерский учет и аудит
    Педагогический колледж им. А.Макаренко, 2001

Информация о кандидате

  • Зарегистрирован
    6 июня, 2021
  • Последняя активность
    6 июня, 2021
  • Город
  • Категории
  • Возраст
    42 Годы
  • Опыт
  • Типы занятости
  • Пол
    Женский
  • Языки
    Английский, Испанский, Французский, Русский, Ukrainian

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