Positive life attitude.
Good analytical, planning skills, attention to details.
Team player and can work independently.
Client oriented mindset.
Solid experience dealing with English and French native speakers.
Proficiency in MC Word, Excel, Outlook, Kopano, Gmail.
Software: Help Scout, Slack, VoIP, Zoiper, Skype,
Увлечения и интересы
Reading, psychology, travelling, floristics, photography.
Self development. Regularly attending webinars.
- Senior customer support specialistNustay.com (online hotel booking platform), 2019 - 2020
T1 level support.Solving clients’ issues and requests regarding their hotel accommodation such as payment, date amendment, cancellation, relocation.Resolving escalated cases.Assisting with non- refundable bookings, bookings cancelled due to COVID -19.Interacting with customers and partners (hoteliers, suppliers) worldwide via email and by telephone. Working with the CRM system.Guiding junior colleagues.Ensuring that they provide the best service possible.Building a comfortable work environment for a team.Participated in creating ads for publicity campaign. Some of my offered ads were successfully implemented by the company.
- Manager. Buyer.Sovamax., 2018 - 2019
Responsible for buying printing supplies for faxes, printers and copy machines in France, Belgium and Switzerland.Working with existing clients, searching for the new ones.Establishing good contacts. Working with the CRM system.Communication by telephone and via mail.
- Tour guide (France)Independent, 2016 - 2018
Linguistic support of Russian / English speaking tourists in France.Private tailor made excursions on the French Riviera.Hotel-airport transfer arrangement.Cooperating with Yacht brokerage Co, Real Estate agencies and home owners directly to provide comprehensive service ( such as search of yachts, villas, apartments, houses) to clients while visiting south of France.
- Personal assistant to a managerAsset management (foreign Co), 2014 - 2017
Promoting Company’s services. Meetings with anglo/francophone clients in Western Europe and Ukraine. Interpreting Russian-English-Russian.Preparing presentations.Correspondence with Russian-speaking clients.Arranging appointments.Scheduled travel arrangements.Travel planning.Liaising with relevant organizations and clients.Research.
- English for Career Development2021
Online course in English,
University of Pennsylvania, USA.
Provided by Coursera.
- Бухгалтерский учет и аудитПедагогический колледж им. А.Макаренко, 2001