- Customer Support Agent, Sales AssistantEurosender, 2020 - 2020
Informative support and assistance to clients via phone, emails and chats
- Quality ManagerUlan GmBH, 2020 - 2020
Assistance in prototyping and translation (Russian, English, German) of food labels in accordance with regulations of the EU.
- Maxx Assistant AgentMaxx Royal Kemer Hotel, Kemer, Turkey, 2019 - 2019
Duties:personal assistance for VIP guests, 24/7 support via Whatsapp;assistance in organisation of special ocassions according to guest’s taste;assistance in dealing with personal assignments (providing special medicine, rent a car options, sending business documents abroad);Achievements:essential improvement of multitasking;additional experience in solving problems.
- Guest Service AgentMSC, cruiseship company, 2017 - 2018
Duties:informative support of passengers within the cruise, assistance in emergency situations;registration of credit cards, assistance during cash payments, opening and closing onboard accounts for passengers;answering calls, writing reports;registration and resolution of complaints according to company’s policy;recording reports about complaints and emergency situations in Fidelio.Achievements:promotion from Guest Service Agent Trainee to Guest Service Agent;improvement of language skills due to international environment (English, German, Spanish);improvement of problem-solving skills.
- GastgeberTUI Cruises, cruiseship company, 2016 - 2016
Duties:providing correct accomodation to guests;menu preparation according to meal’s rotation;guest contact, providing correct information about ship rules and life onboard;description of products and meals available at the buffet for 14-days cruise, including products for guests with special dietary needs.work with correspondence, communication with another departments in order to organize special occasions according to guest’s request.Achievements:I consider as an achievement the fact I was chosen for this position from the very first day I joined the company, while normally it takes few contracts in order to be promoted to Gastgeber position;getting experience of working in international environment;improvement of language skills (German).
- ReceptionistJustiniano Deluxe Resort Hotel, Antalya, Turkey, 2014 - 2015
Responsibilities: check-in-check-outprocedures, informative support ofguests, assisting in emergencysituations, data processing in Opera,preparation of reports.
- Mini Club AnimatorMaya World Hotel, Antalya, Turkey, 2013 - 2013
Responsibilities: organizing leisuretime for children, assisting in eveningshows, communication with foreignguests
- Translation. English and GermanPetro Mohyla Black Sea State University, 2014
- Youth Exchange “European House”2012
Youth Exchange «European House»
- AIESEC Internship "Myself My World"2012
volunteer- English Teacher in summer camp for Turkish schoolchildren
- 15th Brandmarker International Marketing Communication Congress2012