Опыт работы
  • Customer Support Agent, Sales Assistant
    Eurosender, 2020 - 2020

    Informative support and assistance to clients via phone, emails and chats

  • Quality Manager
    Ulan GmBH, 2020 - 2020

    Assistance in prototyping and translation (Russian, English, German) of food labels in accordance with regulations of the EU.

  • Maxx Assistant Agent
    Maxx Royal Kemer Hotel, Kemer, Turkey, 2019 - 2019

    Duties:personal assistance for VIP guests, 24/7 support via Whatsapp;assistance in organisation of special ocassions according to guest’s taste;assistance in dealing with personal assignments (providing special medicine, rent a car options, sending business documents abroad);Achievements:essential improvement of multitasking;additional experience in solving problems.

  • Guest Service Agent
    MSC, cruiseship company, 2017 - 2018

    Duties:informative support of passengers within the cruise, assistance in emergency situations;registration of credit cards, assistance during cash payments, opening and closing onboard accounts for passengers;answering calls, writing reports;registration and resolution of complaints according to company’s policy;recording reports about complaints and emergency situations in Fidelio.Achievements:promotion from Guest Service Agent Trainee to Guest Service Agent;improvement of language skills due to international environment (English, German, Spanish);improvement of problem-solving skills.

  • Gastgeber
    TUI Cruises, cruiseship company, 2016 - 2016

    Duties:providing correct accomodation to guests;menu preparation according to meal’s rotation;guest contact, providing correct information about ship rules and life onboard;description of products and meals available at the buffet for 14-days cruise, including products for guests with special dietary needs.work with correspondence, communication with another departments in order to organize special occasions according to guest’s request.Achievements:I consider as an achievement the fact I was chosen for this position from the very first day I joined the company, while normally it takes few contracts in order to be promoted to Gastgeber position;getting experience of working in international environment;improvement of language skills (German).

  • Receptionist
    Justiniano Deluxe Resort Hotel, Antalya, Turkey, 2014 - 2015

    Responsibilities: check-in-check-outprocedures, informative support ofguests, assisting in emergencysituations, data processing in Opera,preparation of reports.

  • Mini Club Animator
    Maya World Hotel, Antalya, Turkey, 2013 - 2013

    Responsibilities: organizing leisuretime for children, assisting in eveningshows, communication with foreignguests

Образование
  • Translation. English and German
    Petro Mohyla Black Sea State University, 2014
  • Youth Exchange “European House”
    2012

    Youth Exchange «European House»

  • AIESEC Internship "Myself My World"
    2012

    volunteer- English Teacher in summer camp for Turkish schoolchildren

  • 15th Brandmarker International Marketing Communication Congress
    2012

Информация о кандидате

  • Зарегистрирован
    6 июня, 2021
  • Последняя активность
    6 июня, 2021
  • Город
  • Категории
  • Возраст
    30 Годы
  • Опыт
  • Типы занятости
  • Пол
    Женский
  • Языки
    Английский, Испанский, Немецкий, Турецкий

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