Обо мне

  • Engaged with other team members from remote areas 
  • Wrote detailed technical documentation 
  • Technical/support/customer success skills 
  • Managing group of people, organize processes internally
  • Engage in executive meetings
  • Jira, CRM, Confluence
  • User Acceptance Testing

Опыт работы
  • Support and Implementation Lead
    B2B Soft Inc., 2018 - 2021

    Engaged with other team members from remote areas Managing group of people, organize processes internally On-boarded of new colleagues Troubleshooting and analyze product performance Wrote detailed technical documentation, user stories and use cases Worked closely with R&D and product teams User Acceptance Testing

  • Senior Implementation And User Success Specialist
    B2B Soft Inc., 2017 - 2018

    Customer Support and Implementation (On boarding clients). Training Webinar to 100+ audience. Troubleshooting/Jira tickets.Managed Confluence articles, CRM.

  • Senior Account Specialist
    Clickky, 2013 - 2017

    Managed international clients Arranged timescales and budgets Analyzed, interpreting and presenting results Managed difficult clients with a history of payment ignorance. Spearheaded revenue growth from $5k to $100k+ Managed international clients

Образование
  • Hillel
    2021

    Business analytic

  • Sociology
    Odessa Mechnikov national university, 2011

Информация о кандидате

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